Privacy Policy

1. Introduction

In accordance with the EU regulations Arctra Oy (hereinafter referred to as ”Arctra” and/or ”we” and/or ”us”) is responsible for the processing of your personal data.

This privacy policy applies to personal data collected by Arctra from visitors (referred to as ”you”) of its website. This privacy policy describes the personal data collected by Arctra through the use of Arctra’s website ( and its processing. For more information on the processing of personal data, please contact:

Arctra may update this privacy policy from time to time, for example, when there are changes in legislation or guidance from the authorities. Arctra strives to use reasonable means to inform registered individuals in advance of any possible changes and their impact.

This privacy policy was last updated on June 6, 2023.

2. Data controller

Name: Arctra Oy

Email address:

Street address:
PL 7, 96101
Rovaniemi, Finland

Business ID: 3267399-8

3. What personal data is collected and how

Arctra collects certain personal data that it automatically receives when Arctra websites are used. This personal data includes information regarding the utilization of Arctra’s website and its content, technical information transmitted from the browser to Arctra’s server (such as IP address, browser, browser version, the webpage from which the Arctra website was accessed), as well as cookies sent to the browser and related information (for more information on cookies and similar technologies, please refer to the Cookie Policy).

4. The purpose and legal basis for the processing of personal data

The legal basis for the processing of personal data is Arctra’s legitimate interest or the consent of the data subject, based on the purposes of use specified below by Arctra. Arctra may also send electronic direct marketing messages to contact persons of our customer companies. Arctra does not send direct marketing messages to other parties.

The processing of your data is based on a contractual relationship between a customer/partner and Arctra, or a separate consent for the processing of customer information. The goal for the register is to make services available to you, manage and improve our day-to-day operations, personalise your Arctra experience as well as contact and interact with you.

Arctra collects the following information from users:

  • Name

  • Address

  • Phone number

  • Email address

Arctra processes personal data in order to:

  • Process and respond to your requests;

  • Display the content of its website in a suitable manner on your device;

  • Monitor the usage of its website and improve its functionality and user experience;

  • Track the effectiveness of its marketing campaigns;

  • Advertise and provide its services to you within the limits allowed by applicable laws;

  • Improve its customer communication and identify potential customers.

  • Arctra does not process personal data for purposes other than those described in this privacy policy.

5. Disclose or transfer personal data to third parties

Arctra’s partners process personal data only for the purposes defined in this privacy policy. Arctra always ensures that its partners do not process the transferred personal data for any other purposes.

Arctra does not transfer personal data outside the European Union or the European Economic Area.

6. Principles of Personal Data Retention

Arctra retains personal data for the duration necessary to fulfill the processing purposes outlined in this privacy policy. Personal data will be deleted by Arctra no later than two years from the collection of the personal data. Personal data may be retained for a longer period if required by applicable legislation or if Arctra has contractual obligations towards third parties that necessitate a longer retention period.

7. Data subject’s rights related to data processing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can also provide Arctra with channel-specific consents and restrictions regarding direct marketing.

Furthermore, as provided by applicable data protection laws, you have the right to:

  • Receive information about the processing of your personal data.

  • Access your own data and review the personal data processed by Arctra concerning you.

  • Request the correction of inaccurate or incomplete personal data.

  • Withdraw your consent and object to the processing of your personal data to the extent that the processing is based on your consent.

  • Object to the processing of your personal data on grounds relating to your particular situation, where the processing is based on Arctra’s legitimate interest.

  • Receive your personal data in a machine-readable format and transfer the data to another data controller (provided that you have provided the personal data to us yourself, Arctra processes the data based on a contract or your consent, and the processing is carried out automatically).

  • Request the restriction of the processing of your personal data.

To exercise any of the above-mentioned rights, you should submit your request to Arctra at the following address: Arctra may ask you to specify your request and verify your identity before processing the request. Arctra may refuse to fulfill your request based on grounds provided by applicable law.

If you withdraw your consent, it does not affect the lawfulness of the processing of your personal data carried out before the withdrawal. You can withdraw your consent using the contact details provided in the ”Contact” section below. Withdrawing your consent only affects the receipt of direct marketing messages; it does not have any other consequences.

You also have the right to lodge a complaint with the competent supervisory authority or the supervisory authority of the EU Member State where you reside or work if you believe that Arctra has not processed your personal data in accordance with applicable data protection laws. The competent authority in Finland is the Office of the Data Protection Ombudsman (

8. Registry protection principles

Arctra respects the confidentiality of personal data. Manual records are stored in a locked space accessible only to designated individuals. Digitally processed personal data is protected and stored in the Arctra information system, with access restricted to personnel who require the data for their job responsibilities. These individuals have personal usernames and passwords for accessing the system.

9. Utilisation of cookies and similar techniques

A cookie is a commonly used small text file that an internet browser stores on your computer or other device when you visit a website. The browser sends the information about your visit back to the website when you visit it again. All modern websites use cookies to provide users with a more personalized browsing experience.

Each cookie is separately set on each device, and cookies can only be read by the server on which the cookie was set. Since a cookie is tied to a specific browser and generally cannot be shared among different browsers or devices (unless a specific browser extension or application allows for this), choices made regarding cookie management generally apply only to that specific browser and/or browsing session.

A cookie cannot execute software and cannot be used to deliver viruses or other harmful code, nor can it harm your device or files.

An individual user cannot be identified solely through the use of a cookie or similar technologies.

10. Third-party websites and services

We are not responsible for the practices employed by websites, applications, or services linked to or from our site, including the information or content contained there. We recommend users check the privacy policies of any other websites they use.

11. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

12. Contact and inquiries

All requests for exercising the aforementioned rights, inquiries regarding this privacy policy, and other contact should be made via email to You can also contact Arctra through the contact function on the Arctra website, in person at the office, or in writing to the address provided below:

Arctra Oy PL 7,
96101 Rovaniemi
+358 40 6606006

Arctra DMC Ltd. is an international Destination Management Company specialised in private luxury travel experiences in Lapland. We craft unforgettable stays that exceeds your expectations.
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Arctra DMC Ltd.

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